This policy summarizes the rules on withdrawal, cancellation and refunds for SKILLORA programmes. The detailed conditions are set out in the Educational Services Agreement; where the Agreement provides conditions more favorable to the Client, the Agreement applies.
Individual terms (programme, group, price, parties’ details) are set out in the Educational Services Agreement you receive when you enrol.
1. Right of withdrawal
The Client may withdraw from the agreement within 14 calendar days of the date the payment is confirmed, without giving any reason, in accordance with the consumer protection legislation of the Republic of Moldova.
If, at the Client’s express request, the provision of the service began within this period (access to materials, participation in sessions), upon withdrawal the Client pays for the services already provided and the remaining amount is refunded.
2. Full refund
- The Client withdraws within the 14-day period and has not attended any session or accessed the programme materials.
- SKILLORA cancels the programme or group and cannot offer an alternative group acceptable to the Client.
- Payment was made twice for the same order (the duplicate amount is refunded).
3. Partial refund
If the Client withdraws after the programme has started, the value of the activities not yet provided is refunded, calculated proportionally in accordance with the Agreement. Activities that took place as scheduled but which the Client did not attend are considered provided if they were not made up for reasons attributable to the Client.
4. Cases with no refund
Once the certificate of participation has been issued, the service is considered fully provided and no refund is given.
No refund is given if access is suspended for a breach of the Terms (for example, sharing access with other persons or recording sessions).
5. How to submit a request
A withdrawal or refund request can be submitted from the personal account (Orders → Request a refund, or Support) or by e-mail to suport@skill-lora.com, stating your name, the order or agreement number and the reason (optional).
The request receives a registration number. A reply is sent within no more than 5 working days.
6. Refund period and method
The approved amount is refunded within no more than 14 calendar days of the request being approved, using the same payment method (to the card used for payment) and in the currency of payment. The time it takes for the amount to appear on the card depends on the issuing bank.
Once the refund is made, access to the programme concerned is closed.
7. Cancellation or rescheduling by SKILLORA
If a session cannot take place for reasons attributable to the Provider, it is rescheduled and the Client is notified by e-mail or phone. If the Client cannot attend on the new date, the activity is made up with a subsequent group.