Terms and Conditions

The services are provided by SKILLORA GROUP S.R.L., IDNO 1025600034276, registered office at 5/4 Dimitrie Cantemir Blvd, office 408, Chișinău, Republic of Moldova, phone +373 22 01 10 30, e-mail suport@skill-lora.com (hereinafter the “Provider” or “SKILLORA”).

SKILLORA offers non-formal educational programmes for adults, focused on adapting to a new living and working environment: communication, safety, financial and digital literacy, and social and professional integration.

Programs are delivered through live online sessions with trainers on the Zoom platform and through online materials (video and text) available in the personal account on skill-lora.com. Some programmes may include in-person activities at the Provider’s premises, if this is stated in the programme description and in the Agreement.

SKILLORA programmes are educational. They do not constitute employment intermediation, do not confer a professional qualification, and do not guarantee employment or the granting of a visa or work permit.

Programs are accessed from the personal account. The Client must provide accurate information and keep their login details confidential.

The account is personal. Sharing access, joining links or materials with other persons is prohibited. The Provider may suspend access in the event of a breach.

The Client chooses a programme, accepts these conditions, the Refund Policy and the Agreement, and then pays the price on the secure page of an authorised payment service provider. Card details are entered and processed only on the payment service provider’s page and are not stored by the Provider.

Prices are shown in EUR and in MDL. Payment can be made in either currency; the MDL price is calculated at the fixed rate of 1 EUR = 20 MDL. The amount charged is the one shown on the payment page.

The agreement is deemed concluded on the date the payment service provider confirms the payment. The Client receives a payment confirmation by e-mail, and the receipt and order details are available in the personal account.

Once payment is confirmed, the programme becomes active in the personal account and the Client is assigned to a group. The schedule of live sessions is shown in the account and communicated by e-mail or phone.

Zoom sessions can only be joined from the personal account. The Client joins under their real name, identical to the name in the account, so that attendance can be recorded correctly.

Attendance at live sessions is recorded on the basis of connection data and Zoom participation reports. Viewing of video materials is recorded by the platform.

Recording, copying or distributing sessions and materials without the Provider’s written consent is prohibited.

On first access after payment, the Client electronically confirms the Confidentiality and content use rules; the acceptance is recorded with the date, time and IP address. Without this acceptance, access to lessons and sessions remains locked.

Access to the programme is valid for the entire period of study, until the certificate of participation is obtained.

Missed live sessions can be made up at no extra charge with a subsequent group, subject to availability of places.

If the Client does not take part in any programme activity for 12 consecutive months, the agreement is deemed performed to the extent of the services already provided, and access is suspended. Access may be reactivated at the Client’s request, under the conditions set out in the Agreement.

After the certificate is issued, the programme switches to review mode: the Client can still see their progress and the materials, with no further activities.

On completion of the programme, the Client receives an electronic certificate of participation with a unique registration number that can be verified on the website.

The programme is considered completed when the Client has attended each live session for at least 80% of its duration (including through make-up sessions) and has gone through all mandatory video materials.

The certificate confirms participation in the educational programme and is not an educational diploma or a professional qualification.

The conditions for withdrawal, cancellation and refunds are described in the Refund and Cancellation Policy and in the Agreement.

The Provider is responsible for organizing the programme in accordance with its description and the Agreement. The Provider is not liable for decisions of employers, authorities or other third parties regarding employment, visas or work permits.

The Provider is not liable if the Client is unable to participate because of the Client’s equipment or internet connection. In the event of disruptions on the part of the Provider or the Zoom platform, the affected session is rescheduled.

Complaints can be submitted from the personal account (Support section) or by e-mail to suport@skill-lora.com, phone +373 22 01 10 30; support for students in Israel: +972 55 507 5576. Each complaint receives a registration number and a reply within no more than 15 working days.

Disputes are settled amicably or, failing agreement, by the competent courts of the Republic of Moldova. The Client may also contact the Consumer Protection and Market Surveillance Agency.

These conditions are governed by the laws of the Republic of Moldova. The Romanian-language text prevails over any translations.

The Provider may amend these conditions by publishing the new version on the website. Amendments do not apply to agreements already concluded, unless the Client accepts them.